What our Customers say...
Why SERVPRO Testimonials
Testimonial Via Facebook
SERVPRO crew and the service that they provided was outstanding. I had my washing machine overflow and they were fast to come over and help. My floors were dried speedy and would recommend SERVPRO of Palos Verdes highly.
Certificate of Satisfaction Survey
Provided all 10's
Tesimonial: "SERVPRO exceeded our expectation, very good outcome and great service."
5 Stars Via Yelp
SERVPRO of Palos Verdes is amazing. Very professional and helpful. Answered all my questions and went step by step through the entire process of how to proceed with water damage.
SERVPRO of Palos Verdes "is a lifesaver". On Christmas Day the cleanout, [the pipe that transports the water from the house to the sewer,] because of roots, backed up and flooded the downstairs bathroom, hallway (wood floors) and contiguous (carpeted) office ... we dried up with bath towels as much as we could.
After "walking" down the Yelp road, I called them and they came within 2 hours ... analyzed the wetness of the walls and flooring with a handheld instrument and determined that there was water underneath the wood floor [yikes] and the carpet ... I wanted to "dodge" making an insurance claim ... but SERVPRO said that if the water backed came from the cleanout, it was contaminated and the flooring and wet portions of the walls had to be replaced ...
We were lucky ... ["Doc"] Henry from SERVPRO was assigned and he was GREAT ... nice, knowledgeable, patient, and has a good sense of humor ... he knew what to do and explained what he was going to do and why it needed to be done ... over several days he helped us to start the repairs ...
SERVPRO, I hope I never need them again ... but ... is comforting to know there is a responsible company who can help the homeowner with these issues ...
I "luv" 'em
5 Stars via Yelp
I have an old friend who told me he had a severe case of the mold cheese. So, what did I do? I called SERVPRO for my good old pal, sent them out, and took care of that mc, stat!
5 Stars via Google Review
I had a sewage back up and SERVPRO was here right away to help. I’ve never dealt with water damage before, but they walked me through the process and their communication was great. They not only helped with the clean-up but also helped with the repairs after the clean-up! One stop shop, highly recommend!!
5 Stars via Google Review
SERVPRO came when we needed them and were very efficient and helpful. Monique was always available when I needed to speak to her or text. They were very understanding of a stressful situation and helped out however they could. Hopefully, it will be many many years before I need their services again but if I do, they are my go to company.
5 Stars via Yelp
This company was my HERO, or I should say Shane Shahidi is the Hero. I have never in my life experienced such a helpful individual that went above and beyond.
When our rental incurred damages from upstairs neighbor's toilet leak. My biggest mistake was initially trusting on my neighbor and their contractor who was delaying my repair process. When I talked to the neighbor restoration company, they were just talking about estimate and how soon I can pay them. I came back home stressed out and couldn't sleep that night. Early morning I called my couple of my contractor friends, they both told me call SERVPRO. I called SERVPRO 7am and Shane Shahidi met me at our rental in less than hour. He looked around and calmly told me when they can start. In few minute my stress level from 15 became 1. I couldn't believe how He made the processes so simple and easy. I couldn't be more grateful. SERVPRO crew were nothing short of exceptional.
They really went above and beyond for me. Shane was incredibly responsive throughout the whole process. As a younger women homeowner, I sometimes feel taken advantage of by contractors but that was not the case with SERVPRO.I felt he is one of my family member. Water damage to your home is a time sensitive, stressful situation so don't waste time with other companies. SERVPRO will do right by you, giving you quality work AND quality customer service.
I would highly recommend SERVPRO of Palos Verdes. The service level from the both the office staff and the field technicians was top notch, both responsive and courteous. The techs were professional and prompt in responding to our situation and walked us through every detail. I would encourage anyone faced with a fire, water or mold issue to call them. I've dealt with other contractors and have been seriously frustrated with the lack of concern, but SERVPRO followed up to guarantee my satisfaction.
Had a wonderful experience with them. They were efficient, most professional and cleaned up after themselves.