Communication is Key!

9/14/2021 (Permalink)

Lead technician letting the customer know the scope of the job

Often, we are called out to a home to conduct an inspection and there are many questions the customer has from the start. The main question being, what is involved in the water mitigation process. Here at SERVPRO of Palos Verdes our trained and professional technicians begin by conducting a formal inspection of the water loss and the areas of the property that have been affected. The technicians will use a moisture reader to determine the areas that need drying and will then determine what equipment will need to be placed to effectively dry the home in a timely manner.

While it is important to dry the structure quickly, we also want to make sure everything is done properly and sometimes that can include multiple steps to get to our result. We communicate every step of the process with your insurance company to make sure all approvals have been received and so that they are aware of any necessary procedures that need to take place to complete the job. It is a team effort to get a property back to the original state it was in prior to the disaster ever happening.